• Who are we?
• Why buy from Game Points?
• Registration
• Ordering and Checkout
• Returns Policy
• Forgot your password?

Game Points is one of the leading online distributors of points and subscriptions. Originally launched in 2006, our content and customer-base has been ever-growing. We process hundreds of orders every week and have countless satisfied customers. We’re devoted to keeping the prices low and the customer service top notch.

Game Points are -

1. UK’s 1st – to offer a 24/7 Live Support service and mailing address – we’re a UK registered company that you can trust. If you need help at 5am in the morning. That’s fine with us!
2. UK's 1st - VeriSign registered gaming points and subscriptions site – fraud is a serious issue and we hold a zero tolerance policy.
3. UK's 1st - Gaming Points and subscriptions SMS service – Game Points is the first company ever to offer this service, it was requested by our loyal customers so we listened.
4. UK's 1st - ISIS and ISID accredited site – We are the only company that sells Gaming Points and subscriptions which is accredited with both, it means your shopping experience and overall service will of exemplary quality.
5. UK's 1st – 24/7 Live Support – Our online support staff speak English and Russian and are ready to assist you.
6. UK's 1st - gaming points and subscriptions site registered with the ICO (Information Commissioner's Office) – we take care of your personal information, it’s a legal obligation – feel confident your personal data is safe with us.

You will need to make an account before putting anything into your basket. The process is very simple and once complete, you will be able to place and view your orders and settings in ‘My Account’. You can log in while browsing the site, or be prompted when at the checkout. Your details are completely safe at all times.

Our site is conveniently divided up into different categories. Each category has sub-sections such as ‘Xbox Live Points’, ‘Xbox Live Subscriptions’ etc.

When you have found the product you want simply click the ‘Add to cart’ button. Doing so adds the goods to your basket.

When you have finished shopping, click the ‘Checkout’ button and you will be guided through the secure payment process.

All of our prices shown are inclusive of VAT. Game Points Direct Limited is a UK registered company.

We’re really flexible with payment options. We accept credit cards, debit cards, Switch, Solo, Maestro you can even pay using your Google Checkout account.

• So how do I pay?
• Is my payment completely secure?
• Why do you need my telephone number?
• So… what do I do with this four digit code?
• Can I use my mobile instead?
• Do I need to enter my number if I’m using PayPal/Google Checkout?

We’re really flexible with payment options. We accept credit cards, debit cards, Switch, Solo, Maestro or even pay using your Google Checkout & Paypal account. When paying through your console Microsoft will store your details and auto-renews any subscriptions, however our service offers far greater control.

Unlike most sites we DO NOT store your credit card details. All orders are processed via the latest 128/256 bit SSL security using our secure payment gateways. We will never see your card details. For security reasons, you will need to provide your telephone number.

To prevent fraud and make sure prices are low.

Just enter your telephone number during registration. You will receive a message that prompts you to verify the call. You will instantly receive a call with a unique four digit code.

When you receive the call simply enter the 4 digit code into the page that appears. Once entered, your game points account is fully activated, you will never have to do this step again.

Yes, after the phone call verification you are prompted to do the same for your mobile phone, this is so we can SMS your code to your mobile if you choose this option during checkout.

Yes, all new customers are required to go through the phone validation steps in order to create an account successfully with Game Points.

1-Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales/irrespective of your geographical location.

This policy does not affect your statutory rights such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

2- Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

1. we receive the returned product within 30 days following the date of purchase/receipt of the product;
2. the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached within the cancellation period;
3. you comply with the returns procedure set out below; and
4. none of the exclusions set out below apply.

3- Returns procedure

In order to take advantage of your rights under this returns policy, you must:

You must send an email notice to our support team before you return your product, your invoice must be sent with the product.

Products returned under this policy must be sent by recorded delivery to:

Game Points Direct Ltd

2 Woodberry Grove
London

ENGLAND

N12 0DR

You will be responsible for paying postage costs associated with returns under this policy.

4- Exclusions

The following kinds of products may not be returned under this policy:

1. food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;
2. DVDs, CDs and other audio or video or audio-visual recordings;
3. computer software (whether on CD-ROM, DVD-ROM or otherwise);
4. newspapers, periodicals, magazines or similar products;
5. toiletries and cosmetics;
6. any product made to your specification;
7. any product made to order;
8. gift vouchers;
9. digitally delivered Gaming Points and Subscription codes, we can however accept retail packaged ones.

5- Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of cancellation.

6- Improper returns

Where you return a product in contravention of this policy and where you do not have any other legal right to return the product:

1. we will not refund or exchange the product;
2. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
3. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7- About us

We will arrange for the products to be delivered to the address for delivery indicated in your order.

Our registered office is 2 Woodberry Grove, Finchley, London, N12 0DR.

Our company registration number is 07109613.

If you click here and we will re-send it to you, or you can request it when signing-in from the Forgot My Password box on the right hand side of the screen.